Frequently Asked Questions

Frequently Asked Questions


How can I become a Terpel supplier?

Find out here the requirements to become a Terpel supplier.


What is the deadline for filing invoices?

Invoices can be submitted up to the 20th day of each month, provided it is a business day..


What is the address and time schedule to submit invoices?


What is the schedule and assistance means for suppliers?

The supplier assistance hours are from 8:00 a.m. to 1:00 p.m. Supplier assistance line in Bogotá: (571) 317 53 53 ext. 1153. On-line payment consultation at


How do I know the status of my invoices?

Go to the on-line service section: consulte su factura [Consult your invoice].


How can I request a commercial certificate?

Send requests to:


How can I obtain Tax Withholding certificates?

Go to the on-line service section: Download tax withholding certificate.

Download your certificate


How do I update my data?

Data Update

To update your data, send the required documents to: Carrera 7 No. 75-51, Bogotá - Piso 8 – Gestión de proveedores (Supplier Management Department).

  • Bank account: account change request and bank certificate
  • Trade/Company name or type of company: a letter signed by the legal representative, Tax Registry [RUT], Chamber of Commerce certificate, and confidentiality agreement
  • Tax Regime: updated Tax Registry [RUT].
  • Legal Representative: Certificate of incorporation and legal representation.

In order to update basic data such as address, telephone number, and e-mail, please send changes to the following address:

Remember to attach an updated Tax Registry [RUT] with the new data.


How should I invoice?

All invoices must comply with the legal requirements, and must attach service delivery certificate or the goods reception voucher. For further information, please go to:


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